Alice Unique offers shipping worldwide with a variety of shipping options. All orders are processed and shipped within 1 business day of ordering. International orders may incur additional shipping fees and duty tax. Please note, the buyer is responsible for any additional fees, such as forwarding or custom fees.
We, at Alice Unique, believe you will love our products and hope you feel the same! If for any reason, you are unsatisfied with the product, we offer a 100% satisfaction money back guarantee. If it's a defective issue, we will be responsible for any return shipping fee. Otherwise, the customer will be responsible to pay for the returning shipping fee.
All you have to do is contact us at the contact form HERE with your order number. We will then issue you an RMA (Return Merchandise Authorization) number to include with your return. The buyer is responsible for the return shipping cost. We recommend using a trackable source like USPS (https://www.usps.com) or UPS (https://www.ups.com).
Don’t forget to contact us with the return tracking number!
Returns are processed in the order they are received and will be issued in the original form of payment. Please allow 1-2 weeks from the return ship date for your account to be credited, and at least 1 billing cycle for the credit to appear on your statement.
- What are the dimensions of the mini bag? Height: 11 inches, Wide: 10 1/2 inches. Side wide: 6 inches when it is filled in full.
- In the pictures it seems that there are two colors of brown? Is there one more of a tan color and another a brown color? No, there’s a grey and brown. Brown is a true brown.
- What is the warranty? We have a 90 day policy, but contact us first if it passes 90 days. We are happy to help even if it pass 90 days. Return policy period is 30 days, and warranty is 90 days.
- What is your return policy? If for any reason, you are unsatisfied with the product, we offer a 100% satisfaction money back guarantee.
- Is the material easily wipe able? Does the grey color stain and show dirt? Yes, this material is very easy to wipe. We recommend cleaning with a little bit of soap and water mixture. The grey color does not stain or show dirt. If you get dirt on the bag, we recommend cleaning it right away as this will prolong the life of the bag.